Personal data management policy

Date of update: 11/12/2026

This Policy describes what personal data we can collect when using the NeiroCadre.ru service for what purposes and how we process them.

1. What data we collect

  • Contact information: Name/FIO, telephone number, e-mail address (if you indicate them in the form).
  • Address of delivery:: City, street, house, apartment, index, comments on delivery (on order).
  • Photos: images that you download to generate or order.
  • Technical data: IP address, browser/device data, cookies, journal data (action logs) for website, security and analysts.

2. Processing objectives

  • Provide service functions (image generation, creation of albums);
  • Processing and execution of orders (including delivery);
  • User support and feedback;
  • Security and prevention of abuse;
  • Compliance with the requirements of the legislation.

3. Legal grounds

We process personal data on the basis of your consent, as well as when necessary to perform the contract (service/order) and comply with the requirements of the law.

4. How we process and store data

  • Organizational and technical measures for data protection are in place;
  • The data shall not be kept longer than is required for processing or by law;
  • Photographs are used for generation/ordering and can be stored to provide and restore access to the result.

5. Transfer to third parties and cross-border transfer

5.1 Transfer within the Russian Federation

We only transmit your data in the amount required for the service:

  • Tpay/ Tinkoff payment providers for processing payments
  • Delivery services for execution of an order (if applicable)
  • Cloud service providers (hostage, OBD) within the Russian Federation
  • The interior design studios are a partner if you have left the design application yourself and have indicated a separate consent in the form of the application (see para. 5.3)

We don't sell personal data to third parties.

5.3 Application for a design to a partner studio

You can leave an application for free planning on the Housing Design page. The transmission of the studio data is done only on your initiative and only after you have noted a separate agreement in the form of the application. The general adoption of this Policy does not permit such transmission.

In this case, the studio is given a name (if you have indicated it), a telephone number, a city, an apartment area, your comment on the application, and, if you have been doing a planning project on our website, a list of the spaces you have loaded, a style chosen and a wish given by you. The purpose of the transmission is to get in touch with you and to prepare a planning decision.

The consent can be withdrawn at any time by writing to us on the contacts from section 9. The withdrawal of the consent does not affect the processing done before it is received. Please note that once the data is transmitted, the studio becomes a separate operator of the information received and has to withdraw the consent from it separately.

5.2 Cross-border transmission outside the Russian Federation (WAN!)

For image generation, video processing and content processing Your photos and requests are transmitted to external artificial intelligence services outside the Russian Federation (in the United States, the United Kingdom, and other countries).

5.3 Specific AI services (as of the date of the document)

Depending on the type of generation, your data can be transmitted:

  • OpenAI API (USA) - to generate textual descriptions and certain types of processing
  • Openrouter (USA) - for specialized generation types (Video, 3D, etc.)

We can update this list as the services are changed. An up-to-date list is available on the service page.

5.4 Why are data being transmitted abroad?

This is necessary to provide a content generation service. There are no similar services on the territory of the Russian Federation, so we use foreign providers. Without such a transfer, the service cannot be provided.

5.5 Level of protection abroad

Countries where AI services are located (USA, etc.), Not recognized by the Russian Federation As providing an adequate level of protection for personal data under FH 152.

This means that the data are transmitted from lower level of protectionWe cannot guarantee the same quality of protection as in the Russian Federation. Foreign governments can access data on the basis of their laws.

5.6 Your consent to cross-border transfers

Using the service, you clearly agree to transfer your photos to foreign AI services. Under the conditions described above, despite the reduced level of protection.

If you disagree with a cross-border transmission, you should not use the service and you cannot download the photos.

You agreed with that by pointing out a checkbox for authorization.

6. Cookies

We use cookies to correct the website (e.g. authorization), maintain settings, and improve the quality of the service.

7. Publication of generation results

Using the service, you agree to automatically publish the results of image generation on the NeiroCadr.ru website (e.g. in the section with examples of work). If you request the website administrator, the published results will be deleted within 7 days. Use the support contacts listed in section 9 to send the request.

8. Your rights

You can ask for information about your data processing, clarification or data disposal (if this is not contrary to the law) and use help points for your calls.

9. Contacts

For personal data processing: support@lavandai.pro

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